Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible.

Please note: This position will be required to work a 10 hour shift every Monday and at least 2 weekend shifts (5 hours) per month. The remainder of the schedule will be variable based on business needs.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.

• Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.

• Processes patient payments correctly via either credit card or by cash and balance cash drawer daily.

• Schedule, reschedule and confirm patient appointments.

• Work within multiple websites to verify insurances for patient appointments.

• Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.

• Manage assigned task lists.

• Work as a team with other co-workers to complete tasks.

• Updates and/or verifies all demographics and necessary paperwork before a patient is seen.

• Endeavors to keep patients on schedule and communicates with the back-office regarding delays.

• Assists ill or distraught patients as necessary.

• Troubleshoots problems or requests of patients.

• Maintains reception area and waiting room area in a neat and orderly condition.

• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.

• Any other duties or responsibilities the front office staff may be assigned.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education (or substitute experience) required:

• High school graduate or equivalent (GED).

Minimum Experience Required:

• Successful completion of a medical front office program or on the job training with an emphasis on customer service.

Minimum Knowledge and Skills Required:

• Bilingual Spanish is preferred.

• Ability to communicate effectively and congenially with patients and staff members in person and over the phone.

• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.

• Basic office skills such as typing, transferring calls, faxing, etc.

• Organizational and problem-solving skills.

• Ability to work on the computer for long stretches of time.

• Ability to navigate and accurately input within the EMR system.

• Ability to accept supervision and feedback.